Mike McCarthy, Dispatcher 101 student“If you are new to dispatching and trucking I would recommend using dispatcher101.. Joe gives alot of information and a plethora of real-life base examples.”
What you’ll learn
Course Content
Introduction
- Introduction & Legal Notice
- Lesson 1 – Why dispatch business?
- Lesson 2 – Required skills
- Lesson 3 – Course overview
- Resources For Downloading
- Quiz 1: Complete and Send Back
Parties Involved
- Lesson 4 – Role of a dispatcher
- Lesson 5 – Benefits of dispatcher services
- Lesson 6 – Owner operators and Small fleet owners
- Lesson 7 – A real-life example: how we started a Dispatch company
- Lesson 8 – Freight brokers, freight forwarders and shippers
- BONUS MATERIAL – Additional Transportation Vocabulary
- BONUS video from our YouTube channel – Who hires independent truck dispatchers
Operations and Setup
- Lesson 9 – What typical day of a dispatcher looks like?
- Lesson 10 – Things you will need to get started
- BONUS – Do you need a dispatch software?
- Lesson 11 – Thinking ahead – your legal entity
Clients
- Lesson 12 – Setting up with your client – Contract
- Lesson 13 – Download – Sample contract and Power of attorney
- Lesson 14 – Requesting documents from your client
- Lesson 15 – Download – Sample Carrier profile and reference form
- Lesson 16 – Download – Sample of documents you will be requesting
- Lesson 17 – Verbal agreement – Scope of booking decisions
Equipment and Freight
- Lesson 18 – Truck types
- Lesson 19 – Trailer types
- Lesson 20 – Weight
- Lesson 21 – Commodity
- Quiz 2
Logistics
- Lesson 22 – Pick-up and delivery times and their importance
- Lesson 23 – Extra stops (multiple deliveries)
- Lesson 24 – HOS Compliance
- Lesson 25 – Special requirements
- Quiz 3
Finding Freight
- Lesson 26 – Load boards – electronic marketplace
- BONUS video – Searching on Load boards
- Lesson 27 – Load Boards
- Lesson 28 – Internet Truck Stop
- Lesson 29 – Private 3PL boards
- Lesson 30 – Posting trucks
- IMPORTANT UPDATE – Load board access
- Optional video – Load Board Features
- Optional video – Directory feature + Credit check
- Optional video – Freight rates feature
- Optional video – TriHaul feature
- Optional video – POWER features
Booking Your First Load
- Lesson 31 – Getting the right information
- Lesson 32 – Acceptable rates and negotiation
- Lesson 33 – Negotiation tips
- Lesson 34 – Checking broker’s credit
- Lesson 35 – Getting set up with broker/shipper
- Lesson 36 – Rate confirmation and what to look for
- Lesson 37 – Example of typical “booking” conversation – review of transcript
- Lesson 38 – Dispatching to a load
- Lesson 39 – Download – Script, spreadsheets, carrier packets, rate confirmations
- BONUS video from our YouTube channel – Selecting the best load
Make Your Business Better
- Lesson 40 – Be available and always communicate
- Lesson 41 – Resolve problems promptly – Real-life example
- Additional Problem Resolution – Detention
- Additional Problem Resolution – Layover
- Additional Problem Resolution – Damages and Shortages
- Additional Problem Resolution – Underpayment
Additional Services, Compensation and Marketing
- Lesson 42 – Billing
- Lesson 43 – Emergency roadside assistance
- Lesson 44 – Accounting and compliance
- Lesson 45 – Your compensation
- BONUS content from our YouTube channel – How much should you charge
- Lesson 46 – Receivables – Client payment options
- BONUS video from our YouTube channel – Getting paid
- Lesson 47 Marketing Module – Simple but effective marketing ideas
- Marketing Overview
- Your Brand
- Content
- Website
- Online Advertising
- Direct Marketing
- Marketing Outsourcing
- BONUS video from our YouTube channel – Finding clients online
- BONUS video from our YouTube channel – Finding clients with Direct Marketing
- Conclusion
- Certificate of Completion
